Giving Game. Do good. Pass it on.

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Frequently Asked Questions


Q1 Is there a quick guide to playing the Giving Game?
   
Q2 I have a Giving Game card, now what?
   
Q3 How do I become a member?
   
Q4 Is there a fee for membership?
   
Q5 How do I get cards and what's involved?
   
Q6 Do I have to sign-up as a member before I buy cards?
   
Q7 Do I need to sign-up to view my card information?
   
Q8 How do I register my card?
   
Q9 I forgot my password. How can I get help with this?
   
Q10 How can I update or change my Member Profile?
   
Q11 Can I change my Screen Name?
   
Q12 How do I change my password?
   
Q13 How do I set up a new group?
   
Q14 Can I change groups?
   
Q15 What are the terms of use?
   
Q16 Do you have a privacy policy?
   
Q17 What is Secure Sockets Layer encryption technology?
   
Q18 What are cookies and how do they affect me?
   
Q19 How do I enable my browser cookies?
   
Q20 Are you having trouble printing Giving Game cards?
   
   
 
Q1 Is there a quick guide to playing the Giving Game?
  Yes, we have put together a guide that will get you up to speed quickly. Please see How to Play the Giving Game.
Q2 I have a Giving Game card, now what do I do?
  First, you will need to sign-up then register your card.
Q3 How do I become a member?
  Membership is easy and it's free. Simply click on the Sign-up to Play link which is found at the top right hand of every page and follow the steps provided.
Q4 Is there a fee for membership?
  No, there is not a fee for membership. To play the Giving Game you will need at least one card. Cards can be purchased or you can download and print your own for free.
Q5 How do I get cards and what's involved?
  Cards can be purchased or you can download and print your own for free.
Q6 Do I have to sign-up as a member before I buy cards?
  Yes, membership (free) is required to buy cards. This enables the system to match you to your cards. Your screen name and password will allow you to track your cards. Sign-up now.
Q7 Do I need to sign-up to see who gave me the card and kind act?
  Yes, you will need to sign-up as a member and register the card to view the card information. You only need to sign-up once. Then you can come back to the site anytime, log-on with your user name and password, and view your card information.
Q8 How do I register my card?
  To register a card, you can go to the main welcome page and click on the link in the upper portion of the body of the page called, Register it Now.
Q9 I forgot my password. How can I get help with this?
  During the sign-up process, you chose a security question and provided an answer. We have a link on the Log-on page called Forgot Your Password. On this page we will ask you to provide your first name, email and match the security question with the answer you previously provided. Once you have successfully provided this information, we'll send you a reminder email.
Q10 How can I update or change my Member Profile?
  To update or change your member profile, you will need to be logged-on. Once logged-on, you can click the Member Services link found in the left hand navigation of every page. Once in Member Services, you can click the sub-navigation link in the left hand navigation called Manage Your Profile. Click the Edit button at the bottom of the screen. Make the desired change and then click the Submit button.
Q11 Can I change my Screen Name?
  If you really must change your screen name, please fill out the feedback form and let us know your top 3 choices for what you want it to be. Once we have verified that your choice is unique, we will send you an email notification.
Q12 How do I change my password?
  To change your password, you will need to be logged-on. Once logged-on, you can click the Member Services link found in the left hand navigation of every page. Once in Member Services, you can click the sub-navigation link in the left hand navigation called Change Your Password. To change your password, type in your old password, then type in your new password, confirm it and then click Submit.
Q13 How do I set up a new group?
  New groups can be set up two ways. You can create a new group by using the print your own cards process. The other way is to purchase cards.
Q14 Can I change groups?
  No, once a card has been assigned to a group it will always be part of that group's data. You can create a new group when you get new cards. Get Cards now.
Q15 What are the terms of use?
  To use the Giving Game Site, participants must agree to abide by the terms of use. Please see our Terms of Use for more details.
Q16 Do you have a privacy policy?
  Yes, keeping your personal information private is very important to us. To learn more, please see our Privacy Policy.
Q17 What is Secure Sockets Layer encryption technology?
  The Secure Sockets Layer (SSL) is a commonly-used protocol for managing the security of a message transmission on the Internet. SSL uses a program layer located between the Internet's Hypertext Transfer Protocol (HTTP) and Transport Control Protocol (TCP) layers. The "sockets" part of the term refers to the sockets method of passing data back and forth between a client and a server program in a network or between program layers in the same computer. SSL uses the public-and-private key encryption system from RSA.

SSL is an integral part of most Web browsers (clients) and Web servers. If a Web site is on a server that supports SSL, SSL can be enabled and specific Web pages can be identified as requiring SSL access.

So in simpler terms, our site utilizes an SSL Web Server Certificate for the online credit card transactions and ordering portion of the site. Any information sent to our web server is encrypted or scrambled, making it impossible to intercept or steal. It also displays the identity of the website owner, and the name of the independent authority who verified that identity, such as Thawte. We use Westhost.com for this service.
Q18 What are cookies and how do they affect me?
  For a number of administrative purposes, the Giving Game Site may use "cookies." A cookie is a small bit of information that a Web site can place on your Web browser on your PC for later retrieval. For example, we may use cookies to store your preferences for certain kinds of information. The cookie cannot be read by a Web site other than the one that placed the cookie. You can set up your Web browser to notify you when cookies are placed.
Q19 How do I enable my browser cookies?
 

To enable browser cookies, do this:

In Internet Explorer:

  1. From the browser top menu, select 'tools', then select 'internet options'
  2. From the Internet Options Panel, select Security.
  3. From the Security Panel, select 'custom level'.
  4. From the list of security settings, find 'cookies', and enable both cookie options.
  5. Click 'OK' and 'OK'.

That's all there is to it. (You may need to close and re-open your browser for the changes to take effect.)

In Netscape

  1. From the Browsers top menu, select 'Edit', then select 'Preferences'
  2. From the Preferences Menu, select the 'Advanced' category.
  3. In the cookies box, check 'accept all cookies'.
  4. 4. Click 'OK'.

That should take care of it. (You may need to close and re-open your browser for the changes to take effect.)
After you have turned cookies on, you can log into the Members area of our site.
Q20 Are you having trouble printing Giving Game Cards?
  Most printing issues are related to Adobe Reader. A current version of Adobe Reader is required to print Giving Game cards. You can get a free download of the current version of Adobe Reader 7.0 at Adobe's web site. Here is the link to their site:

http://www.adobe.com/products/acrobat/readstep2.html

Just follow the steps provided by Adobe to get the Adobe Reader, then come back to givinggame.com and go through the print process again.

**** Attention: Netscape 7.1 users - We have identified a bug with this browser that causes errors during the printing process of Giving Game cards - we recommend using the Internet Explorer browser as an alternative. To get a free Microsoft Internet Explorer browser, click here.